Service Level Agreement

Our availability guarantee and support commitments

Last updated: April 2026

1

Scope

This Service Level Agreement applies to all products offered by IT-Service Harting: Web Hosting, Email Hosting, Kubernetes and Domains.

2

Availability

99%Network availability annual average

pursuant to section 3.3 of our Terms

3

Credits

If availability falls below target, you will receive a credit on your monthly costs.

AvailabilityCredit
98% – 99%10%
95% – 98%25%
< 95%50%

Credits must be requested within 30 days of the affected month.

4

Kubernetes Versions

We support the last 2 minor versions.

Namespaces

Namespace products always run on a supported Kubernetes version and receive regular updates.

Dedicated Clusters

For dedicated clusters, you can choose the version yourself. Updates are provided until end of version support, after which an upgrade is required.

Security updates are applied within 72 hours.